CARLISLE, PA. – The GIANT Company has appointed Glennis Harris, an experienced retail leader with more than 20 years of experience, as the company’s senior vice president of customer experience, effective March 22. Harris succeeds John Ponnett, who is retiring from the company on April 2. 

As senior vice president of customer experience, Harris will oversee all stores and the company’s e-commerce fulfillment centers as well as asset protection and safety, delivery operations, and store support. She will report directly to Nicholas Bertram, president of The GIANT Company. 

“Glennis is more than a brilliant operator; she’s also unusually skilled at developing talent and creating an irresistible culture. Her rapid advancement in the fashion industry was no surprise to me, having appreciated her growth mindset while in grocery,” said Bertram. “I’m delighted to welcome her to The GIANT Company’s leadership team, and I am convinced that she will elevate the experience of our millions of customers no matter when, how, or where they engage our brands.” 

Harris began her career in 1987 at SUPERVALU, working as a store director. Over the next decade, she held a variety of positions in increasing responsibility across multiple functions including operations, marketing, and merchandising. Most recently, she served as regional vice president for the discount clothing store Ross in the Philadelphia and Washington, D.C. areas, a position she has held since 2019. Harris holds a bachelor’s degree in psychology from the University of Illinois at Chicago and holds a Six Sigma Black Belt certification. 

“My career began in grocery, so I’ve always had a special place in my heart for the industry; joining The GIANT Company is a homecoming of sorts, and I couldn’t be more excited,” said Harris. “I’ve been impressed with how The GIANT Company is transforming the business and all that they have achieved over the last few years, and I am looking forward to working with Nick and the entire team to create an omnichannel experience unlike any other in the industry.”